Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase.
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Returns
You may return your item within 14 days of delivery. To be eligible for a return:
- Items must be unused and in their original packaging
- Proof of purchase (order confirmation) is required - Customer provides return shipping
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Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.
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Non-returnable items
Due to hygiene reasons, any used products cannot be returned.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
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Return shipping
Customers may be responsible for return shipping unless the item is faulty or incorrect.
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Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
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Contact
For all return requests, please contact:
contactzenoshop@gmail.com