Shipping policy
Shipping Policy
We aim to deliver your order as quickly as possible.
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Processing time
Orders are processed within 1–3 business days.
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Shipping times
United Kingdom and United States: estimated 7-14 business days.
Other regions: contact for for information.
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Delivery times are estimates and may vary due to courier delays or high demand. Please note that shipping times may vary slightly depending on location and demand.
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Tracking
You will receive a tracking number once your order has been shipped.
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Delays
Occasionally, delays may occur due to customs or courier issues, which are outside of our control. However, If your order has not arrived within 20 business days, please contact us and we will investigate and resolve the issue.
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Lost Orders
If your order is confirmed lost, we will investigate and provide a suitable resolution, including a replacement or refund where appropriate.
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Incorrect address
Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Contact
For shipping enquiries, contact us at: contactzenoshop@gmail.com